A day after new mayor Firhad Hakim introduced a WhatsApp number for citizens to report their grievances or highlight problems, he went a step further on Tuesday to address issues on the ground by designating an official in each ward and borough to note down residents’ complaints. These officials will send daily reports to KMC headquarters.
Administratively, Hakim also decided to make the departments lean and fix accountability on a single person by doing away with the appointment of multiple director generals. From now, each department will have one DG. Sources said a major reshuffle of KMC officials is on the cards The mayor said there would be persons liable for various civic-related complaints and matters in each ward and borough office. “The designated official will maintain a log book where all civic complaints, be it related to roads, water, streetlights or anything else, will be noted down. The officer will look into the complaints on a daily basis and send a report the next day to the department head,” said Hakim.
He said the officials concerned would have to inform their superiors about the timeframe within which the problem would be sorted out. This, he believed, would not only address civic problems in local areas expeditiously, but will also ensure proper delivery of services.
Hakim also announced that pre-bid meetings would be mandatory for any work that is tendered. This is aimed at reducing delays in finalising tender and implementing projects. He also said at least three agencies or companies would have to participate in the tender process for it to be valid. “These decisions are being taken for execution of operation and maintenance work,” Hakim said.
Earlier in the day, the mayor allocated the portfolios to all mayor-in-council (MMiC) members. Hakim has kept several key portfolios with himself, including water supply, finance and accounts, personnel, KEIIP, building and licence. Deputy mayor Atin Ghosh retains health and vector control that he earlier held as MMiC. In addition, he will also look after assessment-collection department. Baiswanor Chatterjee, who has been inducted into the team, will look after housing, law, Gitanjali scheme, PPP and TPDD.
Source: Times of India