The rising number of complaints regarding ‘misbehaviour’ by civic volunteers — especially those serving in the traffic wing — has prompted Lalbazaar to organise a behavioural training classes by IPS and senior officers.
In the session, the civic volunteers were taught how to stop motorists, how to communicate over phone or the manner in which they help stranded citizens. All their acts are under the scrutiny of Lalbazaar.
Starting from Tuesday, over 2,000 civic volunteers will be a part of the training. Divided in batches of about 100 each, the programme is expected to go on for a month at the Traffic Training School run by Kolkata Police at Tala.
Cops have decided that each batch will have to undergo training for around five to eight hours, depending on the feedback.
“We have to depend on them since we have manpower shortage. Although they have all undergone a basic training, many often forget those classes. The refresher course is not just theoretical. It tries to answer important questions raised by citizens,” said a senior officer at Lalbazar. TOI was part of one such training schedule. Led by a senior ACP, the class concentrated on laying out the exact work area of the civic volunteers.
“Remember you are there to help the men in uniform. You cannot be rude to anyone, nor do you have powers to physically confront anyone. If you talk on the phone while on duty, the motorist will not listen to you,” said an officer.
“Senior officers were unhappy with a number of complaints about misbehaviour by civic volunteers. This programme has been conceived keeping that in mind. It will be a one-day programme for each batch of 100 CVs,” said a top traffic cop.
DC (traffic) Santosh Pandey said the aim was to ensure each civic volunteer was aware of his duties and worked within the ambit of law.
Source: Times of India