The West Bengal CMO’s public grievance system for E-Samadhan was awarded the prestigious and highest Digital India Platinum Award by Skoch Foundation at the 66th Skoch Summit on Thursday in New Delhi.
Skoch Foundation confers 10 Silver, three Gold and one Platinum awards every year to outstanding projects or schemes selected from across the country through a competitive process, a spokesman said.
The Bengal CMO’s public grievance system was adjudged best in all categories and hence awarded Skoch Platinum award, the spokesman added. It topped the list out of approximately 4,000 nominations that came from across the country.
A Bengal government official said the system launched by chief minister Mamata Banerjee a year ago was very popular and helped people get justice.
The CM had launched the system in June 2019 to emphasise grievance redressal mechanism and the award showed it had yielded results, a Nabanna official said.
Col Diptangshu Chaudhury, an advisor on the grievance system who took the initiative to formulate the IT model, described the award as a major success for the CMO team. “We always focussed on the delivery mechanism and had followed up with various departments so that grievances could be properly redressed,” he said.
“Since the beginning, the CM had been monitoring the redressal mechanism. Now we have barely 6% pending cases out of 8.16 lakh grievances received so far.” “Initially, IAS officer Barun Roy had helped and later O S Meena and now P B Selim contributes to an effective redressal delivery mechanism,” Ch-audhury added.
The grievance monitoring cell aims to remove bottlenecks in programme implementation. A toll-free number (18000 345 8244) helps lodge grievances. Also, SMS can be sent to 9073300524 or e-mails to email@example.com.
Earlier, Bengal had received Skoch Platinum Award for the e-Abgari project of the excise department in 2014.
Source: Times of India