Friday, December 9

Pvt hosps to help senior citizens register through call centres

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Private hospitals will start offering registration assistance to senior citizens, who have been struggling to enrol on the website, through their call centres. Two of them are planning to flag it off on Monday to reduce the lengthening queue of senior citizens who have been forced to wait for hours at vaccination sites over the last one week. Another has asked senior citizens to put their personal details on the website and call the hospital for an appointment in case they can’t complete the formalities.
The hospitals that were forced to continue on-spot registration on Friday say it has been delaying their vaccination process.
On Friday, hundreds of senior citizens waited in long queues for their turn to register and get the dose. While hospitals have decided to continue with the on-site registration for the senior citizens struggling to complete the online formalities, they have activated call centres to help them register. AMRI Hospitals, for instance, will be inviting applicants to leave their basic details at the hospital’s helpline numbers from Monday. “We will register them online, get a slot allotted and inform them so that they can come and take the shot at the assigned time. This will save them from a long wait and the harassment of online registration. We, too, will be able to hasten the process and vaccinate more,” said AMRI CEO, Rupak Barua.

While AMRI inoculated around 700 senior citizens and 45-plus recipients with co-morbidities on Friday, the number will climb to one thousand by next week, said Barua.

At RN Tagore International Institute of Cardiac Sciences (RTIICS), more than 150 were vaccinated on Friday. RTIICS has already started registering applicants calling up on their helpline numbers. It has hastened the process. “We are helping senior citizens, who can’t register online, over phone. Most of them are not able to secure a slot online after filling in other details. We are helping them complete the formalities. Once the portal starts functioning better, we will provide guidance over phone” said RTIICS zonal director, R Venkatesh. All recipients at RTIICS were registered on the site on Friday.

Peerless Hospital continued the on-spot registration only for those who have filled in their basic details on the Co-Win site. “It has helped to speed up the process,” said Peerless Hospital CEO, Sudipta Mitra.

Peerless vaccinated 150 senior citizens and 45-plus recipients on Friday. Barring a few, all had to be registered at the hospital. Around 400 people were vaccinated at Woodlands Hospital on Friday and most of them were registered on the spot. “The portal is very slow and senior citizens are finding it difficult to register. But there are others who are coming in with a registration. While we have so far managed it well, the on-spot registration could be a problem once there is a further rise in the number of recipients,” said Woodlands CEO, Rupali Basu.

Source: Times of India

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