With social distancing becoming the ‘new normal’ since 2020, the pandemic has acted as a catalyst to spur a wave of innovations and accelerated the adoption of future technologies to design and build more resilient systems. In the changed tech order, “home-grown” IT firms in the city have rapidly gained a strong foothold.
These firms are not only finding business avenues by assisting enterprises with customized solutions, they are prompting many to start their own startups.
With the mushrooming of several IT firms at Salt Lake’s Sector V, New Town and Bantala, the computing environment has also transformed into a more distributed one. The other difference, says management consultant and IT expert Ambarish Dasgupta, is the need for different types of emerging IT applications or hardware to keep pace with the changing trends.
“As the delivery model is getting more distributed — be it global or within India — with work from home turning every home into a node of delivery, small firms that don’t have sprawling workspace and massive staff strength are getting a more prominent role as one vital cog in the wheel of software delivery. Big IT firms are creating an ecosystem of such players for catering to their clients,” said Dasgupta.
Mihup Communications, situated at Millennium City IT Park, embarked on its journey in 2016. The leading conversational artificial intelligence platform — equipped with speech to text engine, natural language processor and dialogue processor — was founded by Tapan Barman, Sandipan Chattopadhyay and Biplab Chakraborty. The services are available in Bengali, Hindi, English and Tamil.
“We are offering three B2B SAAS (business-to-business, software-as-a-service) products. So far, our solutions pertain to cases in media and entertainment, consumer electronics, Internet of Things, retail, e-commerce, automotive, baking, financial services and insurance, among others. Some of our clients include leading brands like Tata Motors, Swiggy, Panasonic, Hyundai and the Indian National Congress,” said Barman.
In 2001, city-based Rajendra Seksaria had come up with Balaji Solutions, which has metamorphosed into a leading hardware distribution house in the country, working with various global brands. Riding on this success, he launched the IT and electronics brand Foxin in 2006.
“We have catered to brands like Dell, Lenovo and Canon. Having commenced operations on a small scale, we are operating 25 offices and 95 service centres with 650 employees across the country. We look forward to expanding our operations to Nepal, Bangladesh and Dubai,” said Seksaria.
Sumant Bhutoria, an MS in electrical engineering from Arizona State University, set up Alfatek Systems, providing hardware and IT solutions in the field of 3D bio-printing, organ fabrication and tissue culture. “The 3D bio-printing that we deal with is part of our IT solutions and we have gradually expanded our presence to more than 100 Indian labs, both in pharma industry and academia,” Bhutoria said.
Bootstrapped in 2014 by IIT Kharagpur and IIM Lucknow alumnus Souvik Majumdar, GroSum provides employee performance management solutions that help organisations ramp up the process of hiring employees and augmenting their performance.
“Given the changing dynamics of the workplace, the pandemic has induced remote operations and rapid tech intervention while managing the performance of employees in an inclusive manner has become crucial,” said Majumdar.
The city-based firm has catered to over 175 organisations across the country, West Asia and South East Asia.